1. Introduction
Al Sharmand (“we,” “our,” “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our online store.

2. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address
  • Payment Information: Processed securely via third-party payment providers (we do not store full payment details)
  • Order Information: Products purchased, order history, preferences
  • Technical Data: IP address, browser type, device information, cookies, and usage data

3. How We Use Your Information
Your information is used to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and user experience
  • Prevent fraud and enhance security
  • Send marketing communications (only if you opt-in)

4. Sharing Your Information
We only share your data when necessary, including:

  • Service Providers: Payment gateways, shipping companies, and hosting providers
  • Legal Requirements: If required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell or rent your personal information to third parties.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Enhance website functionality
  • Analyze traffic and usage patterns
  • Personalize your shopping experience

You can manage cookie preferences through your browser settings.

6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements.

7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

8. Your Rights
Depending on applicable laws in Lebanon, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent for marketing communications

To exercise your rights, contact us using the details below.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

12. Contact Information
Email: [email protected]
Response Time: Within 24–48 business hours