1. Overview
At Al Sharmand, customer satisfaction is a priority. Due to the intimate nature of underwear products, specific conditions apply to returns and refunds to ensure hygiene and quality standards.

2. Eligibility for Returns
Returns are accepted under the following conditions:

  • Item is unused, unworn, and in original packaging
  • Tags and hygiene seals are intact
  • Return request is submitted within 7 days of delivery
  • Proof of purchase is provided

Non-returnable items:

  • Underwear, lingerie, or intimate items that have been opened or tried on
  • Items marked as final sale or discounted clearance
  • Gift cards

3. Exchanges

  • Exchanges are allowed for size or defective items only
  • Requests must be submitted within 7 days of delivery
  • Subject to product availability

4. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:

  • Notify us within 48 hours of delivery
  • Provide clear photos of the issue
  • We will arrange a replacement or full refund at no additional cost

5. Refund Process

  • Refunds are issued to the original payment method
  • Shipping fees are non-refundable.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method

7. How to Request a Return
To initiate a return or exchange, contact our support team with:

  • Order number
  • Item(s) details
  • Reason for return
  • Photos (if applicable)

8. Contact Information
Email: [email protected]
Response Time: Within 24–48 business hours

9. Policy Updates
Al Sharmand reserves the right to update this policy at any time. Changes will be posted on this page.