{"id":22,"date":"2026-03-30T13:33:15","date_gmt":"2026-03-30T13:33:15","guid":{"rendered":"https:\/\/pke.bzc.mybluehost.me\/website_ff7a89fb\/?page_id=22"},"modified":"2026-03-30T13:34:15","modified_gmt":"2026-03-30T13:34:15","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/alsharmand.com\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-wd-paragraph wd-ef750c7f\"><strong>1. Overview<\/strong><br>At Al Sharmand, customer satisfaction is a priority. Due to the intimate nature of underwear products, specific conditions apply to returns and refunds to ensure hygiene and quality standards.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a437e2bf\"><strong>2. Eligibility for Returns<\/strong><br>Returns are accepted under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Item is unused, unworn, and in original packaging<\/li>\n\n\n\n<li class=\"\">Tags and hygiene seals are intact<\/li>\n\n\n\n<li class=\"\">Return request is submitted within <strong>7 days<\/strong> of delivery<\/li>\n\n\n\n<li class=\"\">Proof of purchase is provided<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-70be2ba9\"><strong>Non-returnable items:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Underwear, lingerie, or intimate items that have been opened or tried on<\/li>\n\n\n\n<li class=\"\">Items marked as <strong>final sale<\/strong> or <strong>discounted clearance<\/strong><\/li>\n\n\n\n<li class=\"\">Gift cards<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-17a07ca5\"><strong>3. Exchanges<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Exchanges are allowed for <strong>size or defective items only<\/strong><\/li>\n\n\n\n<li class=\"\">Requests must be submitted within <strong>7 days<\/strong> of delivery<\/li>\n\n\n\n<li class=\"\">Subject to product availability<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ff9b423e\"><strong>4. Damaged or Incorrect Items<\/strong><br>If you receive a defective, damaged, or incorrect item:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Notify us within <strong>48 hours<\/strong> of delivery<\/li>\n\n\n\n<li class=\"\">Provide clear photos of the issue<\/li>\n\n\n\n<li class=\"\">We will arrange a replacement or full refund at no additional cost<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-06fce3d1\"><strong>5. Refund Process<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Refunds are issued to the original payment method<\/li>\n\n\n\n<li class=\"\">Shipping fees are <strong>non-refundable<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-76291971\"><strong>6. Return Shipping<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Customers are responsible for return shipping costs unless the item is defective or incorrect<\/li>\n\n\n\n<li class=\"\">We recommend using a trackable shipping method<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4038330a\"><strong>7. How to Request a Return<\/strong><br>To initiate a return or exchange, contact our support team with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Order number<\/li>\n\n\n\n<li class=\"\">Item(s) details<\/li>\n\n\n\n<li class=\"\">Reason for return<\/li>\n\n\n\n<li class=\"\">Photos (if applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-af552aff\"><strong>8. Contact Information<\/strong><br>Email: <a>info@alsharmand.com<\/a><br>Response Time: Within 24\u201348 business hours<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-92b5c464\"><strong>9. Policy Updates<\/strong><br>Al Sharmand reserves the right to update this policy at any time. Changes will be posted on this page.<\/p>\n\n\n\n<p class=\"\"><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Al Sharmand<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alsharmand.com\/ar\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Al Sharmand\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alsharmand.com\/ar\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Al Sharmand\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AlSharmand\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-30T13:34:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631\" \/>\n\t<meta name=\"twitter:data1\" content=\"\u062f\u0642\u064a\u0642\u062a\u0627\u0646\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alsharmand.com\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/alsharmand.com\\\/refund_returns\\\/\",\"name\":\"Refund and Returns Policy - 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